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Understanding Finished
Home Design
• Offer finished homes: healthy, fit & fashionable
• Give homebuyers what they want: personalization
• Increase homebuyer participation: set and meet expectations
• CBI helps transform homebuilders into New Home Retailers
Creating Trust
• Partner with agents, construction,
and customer service professionals for team training
• Provide shoppers a guest passcode for options online
• Pre-planning: meet about concerns and set right expectations
• Manage homebuyer through personalization process
within construction schedule
• Improve homebuying and homeownership experience
Full-Service Personalization
for Homebuyers
Homebuyer will plan and be asked to…
• Gather inspiration: photos, samples and ideas
• Meet with designer at model for
walk-through and sharing ideas
• Explore options online in Studio Chateau
• Create a “Wish List” in Studio Chateau
• Meet with designer at least 4 times to create
Finished Home Design Plan on schedule
• Make selections based on personal taste and lifestyle
• Understand Finished Home Design Plan and complete it
• Make new home a story to tell that will improve
homebuilder’s brand and generate referrals
From Traditional Homebuilder
to New Home Retailer
• Market homes in attractive way to differentiate
• Choose connected home solution:
Elan New Home Program
• Smart systems working together easily
managed with single app on phone
• Lights, shades, climate, audio, video, music,
access, security, surveillance, irrigation, and pool
• Rely on Elan for flexibility, simplicity, and
reliability as future-ready solution
• Offer technology solutions only possible with new home
• Allow homebuyers to personalize with lifestyle
enhancement packages
• Benefit from CBI’s warranty and customer service
CBI Today & Tomorrow
• After move-in, designers meet homeowners
for their Finished Home Design Move-in Experience
to walk home, assure satisfaction, talk design, and learn
about CBI’s continued services
• CBI assists in securing positive Homebuyer Surveys
“You’ve got to start with the customer experience and work back to the technology—not the other way around.” – Steve Jobs
We agree. CBI starts with the homeownership experience and works back to a Finished Home Design reflecting the homebuyer’s personal style.
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